Refund Policy

1. General Refund Eligibility

Host No-Show

If you pay for an upcoming event, stream, or one-on-one call, and the host does not show up or fails to provide the paid service, you are eligible for a full refund.

Platform Failures

If a technical issue on our end prevents the event from taking place, you may also be eligible for a full or partial refund (determined on a case-by-case basis).

2. No Refund Situations

Completed Events

Once an event or call has successfully taken place and you attended, no refund will be issued (unless there are extenuating circumstances determined by the Platform at its sole discretion).

User's Technical Issues

We are not responsible for user-side technical difficulties (e.g., poor internet connection, incompatible devices).

3. Refund Requests

How to Request a Refund

Contact [email protected] within 48 hours of the scheduled event that did not occur. Provide your transaction details and reasons for the refund request.

Processing Time

Approved refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.

4. Final Determination

• Platform Decision: All refund determinations are at the discretion of United Castles Limited.
• No Guarantee: Meeting eligibility criteria does not guarantee a refund; each case is assessed on its merits.

5. Contact

If you have any questions or need to request a refund, please email: